Refund and Return Policy
Last Updated: 20.11.2024
At Templatewp.com, customer satisfaction is our top priority. Since our products are delivered in digital download format, our refund and return policy is structured as follows:
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical Issues: If the product you purchased has critical errors or malfunctions that cannot be resolved after contacting our support team.
- Duplicate Purchases: If you accidentally purchase the same product more than once.
Refunds will not be granted for the following:
- Change of mind after purchase.
- Lack of technical expertise or compatibility with your specific requirements, as all products have detailed descriptions and documentation.
- Non-critical issues or minor bugs that do not affect the product’s core functionality.
2. How to Request a Refund
To request a refund, please contact us at support@templatewp.com with the following details:
- Your order ID.
- A detailed description of the issue or reason for your refund request.
- Screenshots or relevant documentation (if applicable).
Our support team will review your request and respond within 3-5 business days.
3. Resolution Process
If a refund is approved, the amount will be credited back to your original payment method within 5-10 business days. Refund times may vary depending on your payment provider.
If the issue can be resolved, we may offer a replacement or an alternative solution instead of a refund.
4. Digital Nature of Products
Due to the digital nature of our products:
- Once a file is downloaded, it is considered delivered, and refunds may not be issued unless there is a legitimate issue as outlined above.
- We encourage you to review the product details, compatibility requirements, and demos (if available) before making a purchase.
5. Contact Us
If you have any questions or concerns about this refund and return policy, please contact us:
Email: support@templatewp.com
Address: Gecit Mah. Turgut Ozal Cad no 179/9 Osmangazi Bursa